Since 1968 Welcome to Oregon’s Lighting Specialists – Serving Eugene and Salem areas
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Erica W. said “There’s not much to discuss about SUB other than their employees, really. It’s an electric company and its something you have to have to exist. Lol. I do think their prices compared to Eugene are…” read more
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I have been very frustrated with the service at Brighter Homes Lighting. I wandered around looking for help with lampshades for too long! Once I found what I was looking for they wouldn’t sell it to me because they didn’t have any more in stock but I could order it. I decided to go to a furniture store where I got the help I needed and could buy off the floor. Not a pleasant experience!
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Brighter Homes recently went above and beyond to solve my lighting issue, so I’m here to give them the praise they deserve. If you don’t have time to read the full review, here are the highlights: Pros: * Great selection of electrical fixtures, bulbs, and parts * REALLY helpful and knowledgeable staff * Beautiful range of lighting fixtures and lamps, from everyday $8 ceiling fixtures to cut-crystal chandeliers worth hundreds of dollars * Great prices Cons: * Only open until 5pm some days Recently, I needed to replace a light fixture in my kitchen. The kitchen and dining area are one big room, and in the dining area, we have an older brass and crystal chandelier. Although a bit dated, it’s a nice midcentury piece and I had no plans to replace it, nor did I want to have the trouble and expense of getting rid of a perfectly functional piece. (Besides, it’s just the sort of late 60’s kitsch that’s a little fun, even if it reminds one of something your dear old Aunt Maude would have.) That meant that I needed to find a kitchen lighting option that wouldn’t clash horribly with the chandelier in the dining room. Apparently, brass fixtures are very out of style at the moment, so we weren’t having any luck finding something. Finally, I found a super-cheap fixture at Home Depot that oddly enough matched so perfectly it was almost as if it had been designed with my chandelier in mind. Although I was a bit nervous about using super-cheap stuff where electricity is concerned, I bought it anyway. BAD IDEA. It shorted out within a month. Thinking that perhaps we just got a dud, we returned it and got another identical unit. My husband installed it, turned the lights on, and with an audible “SNAP!”, it shorted again, this time so badly that it melted the base of one of the light bulbs. My husband, being a rational and sensible individual, informed me that he would not be installing a third fixture, as they were “a G–d-mn piece of sh%#.” (Since he had just had it literally almost blow up in his hands, I believe we can all forgive him for his lapse in language.) (He also used a multimeter to check the wiring, so we know for a fact that these were defective lighting fixtures, and not issues with our wiring.) I then visited two more lighting stores with no luck in finding anything, and finally went to Brighter Homes. Within moments, I was approached by a friendly salesman to whom I explained my mission. He sadly informed me that it would be really tough to find a good match, as a lot of brass fixtures have simply been discontinued. (It’s good to note here that Brighter Homes did, in fact, have plenty of truly lovely fixtures that would have matched–in the $250 to $400 range. If you want an absolutely exquisite cut-crystal and brass light fixture, they’ve got you covered. But for mere mortals like me looking for something in the $100 range, most manufacturers are following trends and making chrome or bronze stuff.) Sensing my dismay, he suggested that we might be able to replace the “guts” of the cheap fixture with higher-quality components, preserving its appearance but getting rid of the alarming tendency to short out and melt light bulbs. The next day, I brought in a new (the third!) cheap Home Depot fixture, and the same salesman was kind enough to completely disassemble it, ensure that the newer, safer sockets would fit, and showed me how to re-assemble it so that when I got it home we’d be able to safely install it ourselves. The cost for the time, labor, and parts? A mere $15. He probably spent at least half an hour helping me. I was almost embarrassed that I was charged so little! While he was doing all this, we also had a lovely chat about LED light bulbs, and he was helpful and informative about that, too. We have been a fan of LED bulbs in my home for years, and we try to keep up on new stuff on the market since LED technology is changing so rapidly. He was able to give me some solid advice on the bulbs he recommended, and I can say that I have never seen such a wide selection of LED bulbs anywhere. I’ve ordered them online in the past, and this was clearly a mistake–next time I’ll be going to Brighter Homes and just getting what I need without the hassle and wait of shipment. The new fixture installed just as he said it would, and works like a charm. In short, I highly recommend Brighter Homes and won’t hesitate to return there in the future.
At Brighter Homes Lighting Gallery, we take a great deal of pride in what we do, which is why we only sell the top product brands. Our team is wholeheartedly committed to outstanding customer service. By offering customized light fixtures that enhance any type of decor, we focus our every effort on ensuring your satisfaction.
I am ecstatic that I got a while you wait repair because it was slow. Very professional atmosphere and I am so appreciative. Thank You and Merry Christmas From Debra Putnam
With more than 50 years of experience and the best team in the business, we are experts in modern lighting design. We are passionate about exceptional home lighting and we are committed to pairing our line of top-notch products with excellent service. Our dedication to our customers is unwavering and we truly enjoy helping people find the perfect lighting solutions for their home. Schedule your consultation with a lighting design expert today!
At High Ridge Construction we specialize in working with our customers to provide them with the best roof install possible using quality roofing materials from top rated manufacturers offering lifetime warranties and… read more
For over 14 years I have happily given these folks my business and have always enjoyed their beautifully rendered light displays and their warm staff. Lately however the place is transgressing into something that I am not familiar with. A couple of the ladies were a little too coarse and impatient for my taste, and when I brought a few things to the counter for purchase one of them said in an exasperated tone “what are the part numbers”. I thought to myself “I have no idea, and why should I?” Come to find out they are installing a new computer system and want customers to write down all of the part numbers. Another offense involved a purchase of at least 20 different bulbs, candle covers, etc, and at the end of the transaction and after my credit card was charged one of the ladies said “I wont charge you 5 cents for the bag but in order for me to waive this you will need to bag your own merchandise.” Huh? I don’t recall ever seeing that in the Eugene plastic bag ban ordinance, nor should it matter as many local businesses are absorbing the fee themselves and bagging their customer’s merchandise- for FREE. So after this chilly statement I had to bag all of my recently purchased products which felt strange in itself given the volume and quantity of merchandise that I bought. I profess to be well versed in the art of local shopping and I have never had a merchant say this to me, nor require that I bag my own merchandise, so I would like to point a shaking “tsk-tsk” finger to the manager that composed that silly instruction to staff. However many of the veteran staff are pleasant, the store is looking good these days, and they have an awe-inspiring selection of parts and bulbs that you cannot find anywhere else.
Terrible customer service. Walked around for at least 30 min. And not one of four employees asked if we needed help. Only one other customer in the store. When we asked for help they acted like they were having to go out of their way. Very Rude!! You don’t get my business, you have to earn it!! One star is too generous.
Marejka S. said “I called Builder’s Electric this morning after our entire home’s electricity went out due to an electric meter problem. Fred recognized that I was in a total jam and even though they had all their workers…” read more
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For Any Other Questions: Fill in the form below for any questions that fall outside the scope of our existing training videos. We will respond promptly and help in whatever capacity that we can. If you would like to speak with us directly, you can reach us Monday through Friday from 8AM to 5PM Mountain standard time by calling 1 (866) 684-4134.
I live in Depoe Bay, where there are glass artists galore. I bought a beautiful glass shade for a pendant lamp I wanted to use in my kitchen. With all these glass studios around, you’d think there would be places to buy the lamp “guts”–either the whole fixture, or the pieces required to assemble such a fixture. Nope… tried hardware stores, asked a local electrical inspector. No one could help. So next time I’m in Eugene, I try Lowe’s. And Home Depot….no luck there either. Luckily, a Home Depot employee suggested this shop. Elias was so patient and persistent, and by the time he came up with a solution for my weirdly sized glass shade, he’d conferred with several other workers, all of whom were doing their best to help with this issue. I was really impressed with the knowledge and commitment, as well as appreciative of their willingness to find a work around. Thanks!
Paul M. said “My wife and I hired Rexius to perform a total landscaping redo on our home and they did a great job. They were very pleasent to deal with, always communicated what was happening and executed the job with…” read more
We offer a selection with over 150 manufacturers encompassing every aspect of home and light commercial illumination. Visit our online catalog for a custom tailored search for the perfect fixture or stop by and talk with our no pressure specialists for your lighting solution. Call us today for more information.
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