Designer Lighting And Fan Home

August 29, 2018 3:41 am by sandiego
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Designer Lighting And Fan Home

I ordered a lamp post light on Oct 2 through the company name (same as Designer Lighting & Fan Center) and it was charged to my PayPal that same day although I did not receive the item until almost a full month later. It arrived with one glass panel shattered. I contacted the company and was given the choice of a refund or a replacement. I told them that as long as I did not have to wait another month for a new light I would like a replacement. Stupid move. Today I received a new piece of glass to install in my new broken light. At no time did they say that they would be sending me just the glass. It is such that I have to take out all the other pieces of glass, risking breaking them, and getting cut to reinstall the new piece of glass, which happens to be in the back. When I called them and told them that a replacement piece of glass is unacceptable,he told me that if I return it now there will be a 20% restocking fee!!! This was in spite of me explaining that this is not an easy fix. I did not order or pay for a make it yourself lamp. I ordered a light that should be ready to be installed OUT OF THE BOX!!!!. This vendor is extremely unprofessional and definitely not worth the 40 dollars savings! Filing a claim with paypal. Stay away. There is a reason that they are not on Amazon as a trusted seller for this product.

We do all kinds of Lamp Repairs in house. bring in your lamp and we will provide a no cost analysis

DO NOT ORDER ONLINE FROM THEM. BAIT AND SWITCH PRICING. extremely poor customer service, disorganized, just bad business. They had a sale on Memorial day weekend 30% for a lamp. Order was placed, cr…

edit card charged. come 5 days later, what sounded like a teenager calls and tells us that the price we paid was wrong, we need to pay more. NOT MAKING IT UP. Have been told that hey magically have had a computer glitch that changed their pricing and they want us to pay that 30% we did not during the sale.

One customer service person mentioned on the phone that it happened before. They think customers are idiots. If the price was $5 then yeh, – totally a computer glitch. LIARS! Lihat Selengkapnya

This review is for which apparently is associated with this company. I do a fair share of online shopping and never have I ever experienced an online retailer that is as unreliable as DecorPrice. This online retailer does not stand behind their products and do not care at all about customer satisfaction. I order 2 large chandeliers with them and one arrived severely damaged. It was a drum shaped chandelier with crystals outlining the entire exterior. There is 1 string holding all the crystals together and this string arrived broken causing loose crystals everywhere. I called them for a replacement and was told that they can’t guarantee that a new one will arrive intact and instead proposed that I should restring the entire 34″ chandelier myself without any type of compensation. I explained that this would be difficult and time consuming and all they said was that they can send me replacement strings. I then requested for a refund and was told that they will call me back regarding the return. 3 days later I heard nothing from my customer service representative “Alex” so I called back and was once again told that I should restring it myself. It’s been almost 2 weeks since I first reached out to them regarding my issue and i still have not received the strings or any further instructions on how I can return this damaged item for a refund. When I called, the representative even went as far as to lie and say that he’s tried to reach out to me multiple times, yet I have not gotten any emails or calls. Save yourself the headache, order from elsewhere. The few dollars you might save is not worth risking receiving damaged goods and being stuck with it because this retailer does not care about it’s customers or stand behind what they sell.

Its impossible to get a hold of them unless you are a NEW sales… this is just bad business. I would never order online from these people again. and their refund policy is the worst. So it will cost you a bundle if you make a mistake.

We ordered 2 Uttermost Lamps over the phone… The order arrived quickly and safely- Great prices and service. Thanks Designer Lighting Center!

Designer Lighting and Fan is premier lighting fixtures showroom since 1994 for all your lighting needs. With a new ownership in place, Designer Lighting and Fan stands apart from the competition by combining the power of technology and the personal touch of brick and mortar store.

We have knowledgeable sales people in our showroom including a technician for repairs who will assist with any and all of your lighting questions. We just dont “sell” but honestly want to make sure you have chosen the best lights for your interior and exterior needs.

Unlike the other internet sites and big box stores, our staff knows you by name and offer the personal touch missing in today’s digital world. Besides the obvious that we beat/meet the online and competition prices and all the same things you have heard a million times over, Designer Lighting and Fan represents the old fashioned charm wrapped up in 5500 square feet showroom.

Stop by our lighting showroom open 7 days a week.

Need a repair go there. Both Jim and Helene were very helpful and efficient. Jim quickly fixed my light fixture when I thought it could not be repaired. Thank you both I recommend designer lighting and fan highly.

Love this light, it is much more eye catching than the run of the mill light fixture. It gives a finished look to your foyer.

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we purchased an Allegri chandelier from Decor before reading the reviews. After reading the reviews we started having second thoughts. However, we received the best price from Decor and the chandelier arrived in perfect condition and very quickly with no shipping charge. Given our concerns after noting the reviews we had many phone calls with Alex and Max , they always responded promptly and assured us that everything would be fine and in the end they wee absolutely right. We would do business with this online retailer again.

Everything I have purchased from this store has been excellent quality, and was packaged well and shipped on time. I have nothing but good things to say about the sales staff, who was professional, kn.

..owledgeable and friendly. I highly recommend this store for your lighting needs. Lihat Selengkapnya

Lighting Sales  ·  Outdoor Lighting Installation  ·  Landscape Lighting Installation  ·  Recessed Lighting Installation  ·  Ceiling Fan Installation  ·  Lighting Design  ·  Pool Lighting Installation  ·  Deck Lighting Installation  ·  Lighting Installation  ·  Ceiling Fan Repair

5 stars 10 4 stars 0 3 stars 0 2 stars 1 1 star 11 We calculate the overall star rating using only reviews that our automated software currently recommends. Learn more.

Vanderbilt 6-Light Crystal Pendant, English Bronze With Clear Hand Cut Crystal

Wish List · Lighting Showroom Edison NJ · Designer Ceiling Fans for Less · Foyer Chandeliers · Ceiling Fans · Best Sellers · New Spring Lamps · New Spring Mirrors · New Spring Products · New Home Decor Ideas · more…

Went in today to look for a chandelier. Looks like they were not happy that we walked in 1 hour before closing. Horrible costumer service. She was very rude and disinterested.

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Do not do biz w these people. They have an online site called decor which they hide behind. They charge for shipping and if u want to return they charge a 20% restocking fee. There is no smart label and I had to call 3x to get an rgb# to return. Rude and zero customer service. Happy to take your $ up front and make u wait a month to get it back. Deplorable

Dave K. said “I’m a first time homeowner, and an older guy, so suffice to say that everything, and I mean EVERYTHING must be 100%. My OCD demands nothing less. I heard of this company through a friend of a friend, and…” read more

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They sent me a damaged light over the winter and it was too cold out (being a disable veteran) to put it up. opened the box after the cold was over and the light was already put together. looks like it was returned by someone. called about 6 times and they won`t help me..DON`T DO BUSINESS WITH THIS COMPANY!!!!

Been here many times and found staff to be very friendly and they know there products and the lighting industry.Prices were great.Would recommend to anyone who has just purchased a home,they do house .

..packages and lighting design.Very happy. Lihat Selengkapnya

Poor service… owner refuses to stand behind products. Purchased a $400.00 light fixture which didn’t work when installed. Had electrician look at it. Wound up having to be re-wired, it had been used, damaged and re-packaged… Don’t trust… stay away!

Alan G. said “Why should things be so difficult. I called several places in Manhattan..who would get back to me. Most did not. I wanted one roller blind. I got comparable prices from Ziegler and a shop on LI(who a cousin…” read more

Great local store, awesome prices, in addition the associate was fantastic. She knew the products and matched it up to our needs. I would recommend this business a thousand times over!!!

Text a link to your phone so you can quickly get directions, see photos, and read reviews on the go!

Great service and products. Best pricing in town. Will definitely buy from them again!!!

Well made, solid construction. The seeded glass is very pretty and the antiqued bronze finish has just the right amount of distressing. The sconce produces a nice diffused light,…

Mission 24″ Wide 6-Light Square Pendant Chandelier, Wood/Metal

Lihat selengkapnya dari Designer Lighting and Fan Inc di Facebook

The fixture looks exactly like the picture. Installation was extremely easy; it can be plugin or hardwired. The intensity can be dimmed by holding the power button. The only reason…

Helene was knowledgeable and fun to work with. She went the extra mile helping me find the light I was looking for that no local person seemed to have the time to do. I wish her store was local so I…

could shop there in person and know I’m getting the best for what I need. Lihat Selengkapnya

If I could give this company minus zero I would. They totally suck. I purchased online it took forever for the shipment to arrive. Their return policy is unclear. I understood that I could do free exchange. After the lamp arrived ( which wasn’t the correct lamp). I was told I would have to pay to return it, and DL&F would graciously not charge me a restocking fee. This is no way to do business. In a major remodel where I would need more light fixtures I will not be using this company. I urge caution to other before they consider this company. Lamps Plus is a much better choice for an online purchase. As someone in the trades I will share my experience.

Monte Carlo 3CLYR42 Clarity II 42″ Ceiling Fan, Rubberized White

Crystorama 5168-Eb-Cl-Mwp Vanderbilt English Bronze 12-Light Chandelier

Dazzling Crystal Chandelier for only $299.99. Use it with our Lipstick shaped LED bulbs and gift Mom for Mothers Day 2018

Buyer beware! This store is dishonest and deceitful. Placed my order and charged my card but didn’t fulfill my order. The contact I had would not transfer me to a manager and hung up on me when I would call for help. Now have to get a lawyer involved.

Karen P. said “I felt compelled to write this review as we have now completed four projects with From start to finish,my husband and I have been so impressed with the quality of the product, price-point…” read more

In addition to assembly we provide free delivery for the assembled fixtures. we have our own delivery van as well

Michael K. said “Here is why Closet Factory earned a 5 star review: Designer, materials, flexibility. Their designer, Rachel Webster, was terrific. She had good ideas to make the best use of a complicated closet space…” read more

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Yelp users haven’t asked any questions yet about Designer Lighting & Fan Center.

“Home is where your heart is” Create a cozy space with home decor items now available at Designer Lighting and Fan.

What a pleasure to shop here! We were looking for a ceiling fan about which we knew nothing. Helene was knowledgable, friendly, and patient which were the three ingredients we needed! You don’t get this kind of service in a big box store!

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Check in at Designer Lighting & Fan Center on the Yelp App to unlock this check in offer. Text the link directly to your phone.

This is a great find. The showroom has a large selection of lighting and Helene is extremely knowledgeable and responsive. She spends the time to help you find the perfect fixture and can guide you… on size too.

I am a realtor and feel confident referring my clients to this business. Lihat Selengkapnya

This company is dishonest and rips you off!! I placed a large order with them almost a year ago and earned some nice reward points that I could us on a future purchase. A month later, I made a purchase of two lamps and one decorative tray, and applied my reward points. I had not planned on ordering a decorative tray, but since I had the reward points and it matched the lamps, I figured why not? They shipped the tray right away and said the lamps were on backorder. 9 months later, they still did not have the lamps, so I told them I wanted to cancel the lamps off the order. They sent me only a PARTIAL REFUND!!! I had enough reward points to MORE than cover the cost of the tray. I should have received a full refund of the cash I paid. I did not want nor expect any refund of reward points that went beyond the cost of my tray. When I called and told them this, they explained that they choose how to apply the reward points and they they applied some to each item in the order (including the lamps) and so the points could not be used only for the tray (which was the only item that I received). This is ludicrous!! They cheat customers! I plan on filing a complaint with the better business bureau. They also operate under many other company names, like I will happily remove or update this review if I ever receive my full refund back. Incidentally, Helene is the only kind person that I spoke to and she has tried very hard to help me. It is out of her hands unfortunately. She mainly works the retail store, and this was an online order. So, I assume (hopefully) that the retail store operates more smoothly. RESPONSE: This is not blackmail. It is warning other customers that you do not honor your reward points. I simply wanted my earned points applied to the only item you actually shipped to me. By you choosing to apply the points to items that are not in stock (and saying that the points cannot be applied to what I actually received), you are cheating people out of their points. It makes the points practically meaningless.

Went to store to purchase 6 outdoor lights for my new home. Could only find the exterior color on the floor of the lights which I was interested in. I was directed to a catalogue to shop for my lights due to a lack of display models. Helene was confident in her design abilities and I fell for it. When SOME of the lights finally came in, (did not arrive as promised) they were so completely cheap looking! When I went to return them she had the nerve to charge me a restock fee of $60! This was after I spent over $4000. on a chandelier and over $300. on LIGHT BULBS, believe it or not! She also claims to be calling her boss for a “better price” when she is in fact the boss! Tried to support SMALL BUSINESS but found Capitol Lighting had better pricing, stock, floor models and most important friendly sales people! Do be fooled! Shame on you Helene. Hope that $60 was worth it!

The light came in two packages and promptly. It looked exactly as it did in the pictures and wasn’t too hard to hang, even with the pool table I. The way. It looks classy and sturd…

Great experience shopping here for a lamp post and landscaping lights. Owner and staff were very friendly and knowledgeable. Service was quick and efficient. Would definitely buy form them again.

Good selection, and Helene/Heather was very knowledgeable and personable.

I’ve had a few great experiences with Designer Lighting & Fan, both in-store and online. The sales staff is very courteous and knowledgeable and the prices are very competitive. If you’re looking for great service and prices, this is the place to shop.

However not a big fan of the metal fingers that helps divide the spacing of the glass shade… It was hard to get them just right for the light to center properly and took some fid…

Helene was awesome in helping us find a chandelier and pendant lighting for our new home. The prices are better than anything else I’ve seen and there are discounts on floor models. The LED light bulbs are more expensive than what you’ll find at Home Depot or online, but they look and feel like much better quality. We saw capitol lighting before and we liked this place much better. Capitol has a slightly bigger selection with higher ceilings, but the value here is better. There are beautiful items here too. We spent hours here our first visit.

Our experienced decorators come to your home and work with you for your entire home decor. From lighting to furniture to decor. If you decide to order the fixtures from us, visit is no charge to you.

Great collection but great customer service at well. There is nothing they are not willing to fix for you. Helene is great. She really knows what she is talking about so don’t underestimate the Tiny lady. The owner is full of ideas and will ensure his customer is fully satisfied. We just bought about fixtures from them for our new house.

Explore Designer Lighting and Fan on Houzz. We have 8,825 Designer Lighting and Fan products for sale on Houzz including Chandeliers, Pendant Lighting, and Wall Sconces. Here you can browse our top Designer Lighting and Fan products, categories, and collections.

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